Shipping Will ship from warehouses in China or in US according to your location and the availability of stock. If you have any requirement for shipment, feel free to contact us in advance. Most purchases are shipped within 24-48 business hours except weekends and public holidays. To US, Canada: USPS To any other countries: International Express mail (EMS, UPS, DHL or Fedex) Warranty 30 days refund: If you are not satisfied with your purchase, please return the product within 30 days for a full refund. Please be sure to wrap the product safely and securely prior to mailing. Please allow up to 2-5 business days from receipt of your package and processing of your refund. The shipping cost is not refundable. 1 year replacement: The cost to ship a product back to us for a replacement is the responsibility of the customer. The cost to return the product back to the customer is the responsibility of HIFIMAN Terms and Conditions Please feel free to contact us if you have any questions and we will reply you within 24 hours except weekends and public holidays. Please don't leave any neutral or negative feedback before contact us. Negative feedback is not the last way to resolve any problem. For a full refund less shipping, returns must be within 30 days and product intact. If the product is not returned in like new condition with all packaging in any way, we will charge 10% re-stocking fee. For international buyers, duties and taxes are your responsibility.