Sony WH-CH720N Wireless BLUETOOTH Noise Canceling Headphones - BLACK WHCH720N condition: used - 100% working condition. It has sctaches on ears Comes with WH-CH720N, USB-C charging cable No retail package or manual (it can be downloaded from Sony site). Return Policy:Our 100% Satisfaction Guarantee promises that our products have been tested and fully work. We accept 30 days return. In case of return, Items just need to be in their original condition and packaging as received and can be returned within 30 days of purchasing. We will apply a 20% restocking fee for returns if there were no issues with the item or if you changed your mind or didn't like them. All the serial numbers are recorded. If ever any questions please be fair and contact us first before leaving feedback, opening a case or requesting a return. we will do our absolute best to resolve. JUST GIVE US A CHANCE. If the item is defective, non working, or does not match description, please contact us for an easy return.